Empower your customer & field service teams with real-time IoT insights delivered to your CRM and FSM tool of choice.
Waylay enables enterprises to use the IoT data from their connected assets to improve customer and field support. Thanks to Waylay’s automation and integration capabilities, companies are able to automate support ticket creation based on live asset error codes, perform guided appliance diagnostics and root-cause analysis and ensure SLA compliance for outsourced field engineers.
Faster failure resolution times
Reduced engineer time on customer sites
Safely monitor assets from anywhere
“Waylay enables a leading provider of domestic and commercial appliances to improve after-sales support and customer service. The vendor leverages the Waylay platform to process appliance data, integrate with back-end IT systems and power a user-facing app. The customer app provides end-users with maintenance support, best practices and tips and a user-friendly usage dashboard.”
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